Duke phone system
All phone service needs for the university and health system are managed by OIT. If you need assistance with your phone or voice mail or would like to purchase a business cell phone, visit our Phone Service for information. Your office phone service will be set up by a coordinator in your department. If phone service has not been set up for you already, please work with your local support personnel to get an office phone installed and activated.
Using your desk phone: user guides for the most common desk phone models used at Duke.
- Long distance, international calling codes, 900-number access
- Voice mail systems on campus and user guides for each system
Telephone and Network Support
Managing phones for your department or organization
For departmental ongoing phone service, organizations are billed by allocation through the Budget Office. Questions about billing these charges should be directed to the Finance Office.
Other Phone Services
- Service requests
- Initiating or changing service
- VoIP phone upgrades
- Call center services (to spread calls evenly among customer service representatives)
When an employee leaves, contact the OIT Service Desk to have the phone number disconnected (or reassigned) and to terminate other services. See What to Do When an Employee Leaves for additional information.
Call Recording Services to access system please use this link www.callrec.oit.duke.edu, to request services please enter a service now ticket.
You may qualify for Duke-paid cellular service cellular phones , which will be arranged through your local support personnel using a valid cost center code. If not, you may be able to take advantage of discounts available to Duke employees from AT&T and Verizon Wireless. Read more in the section on faculty and staff wireless service.