To assist Duke users with the new security settings on all Zoom meetings (effective 6 a.m. January 12), OIT will offer live online help on weekdays beginning Monday, January 11 from 8 a.m. to 5 p.m. daily. This special support service will continue through Friday, January 22 with the exception of January 18, which is an observed holiday. For assistance outside of these dates and hours, contact the OIT Service Desk or your local IT support group.
For live online help, join the Zoom support meeting at https://duke.zoom.us/my/oitzoom. OIT staff will be notified you are in the waiting room and will admit you as quickly as possible to address your issue.