How do I change my NetID password?

How do I change my NetID password?

If you know your existing password and wish to change it, you can use the OIT account self-service tool.

If you do not know your existing password, you can:

  • Call the OIT Service Desk at (919) 684-2200 or the DHTS Help Desk at (919) 684-2243. For security reasons, we cannot reset a password via e-mail or live chat.

  • Visit the OIT Service Desk at the Link, Perkins Library, Lower Level.

  • Fax a NetID Password Reset Form with a copy of a photo ID (passport, drivers license, or Duke card) to (919) 684-4400.

Duke's Challenge/Response Verification (CRV) system uses questions and answers to help identify you to the Service Desk without the need to provide your Social Security Number. To set up those challenge questions, please visit the OIT account self-service tool. Once the questions are established, you can use the self-service password reset application to change your password in the future.